Effective date: October 1, 2026
This Privacy and Cookie Policy (the "Policy") explains how Caresoft Technologies Inc., 20500 Civic Center Dr, Southfield, MI 48076, USA ("Caresoft Global," "we," "us," or "our") collects, uses, shares, and protects personal information. It applies when you visit caresoftglobal.com (the "Website"), contact us, apply for a job, or subscribe to our communications. It also explains how we use cookies and the choices available to you.
Caresoft Technologies Inc. is the controller of personal information collected through the Website. This Policy forms part of our Terms and Conditions.
Information you provide to us.
• Contact and inquiry forms: name, company, job title, business email address, phone number if provided, country, and the content of your message.
• Careers applications: name, contact details, resume or CV, work history, education, qualifications, and any other information you choose to include.
• Newsletter sign-up: name, email address, and subscription preferences.
Information collected automatically. When you use the Website, we and our service providers may collect your IP address, browser type and version, device type, operating system, referring website, pages viewed, time spent on pages, links clicked, and approximate location derived from your IP address. This information is collected through cookies and similar technologies, as described in Section 11.
Email interaction data. When you receive our emails, we may record whether you open them and which links you click.
Please do not submit sensitive personal information through the Website, such as health information, government identification numbers, or financial account details.
We use personal information to:
• Respond to inquiries and discuss potential services.
• Send sales emails, newsletters, and marketing communications, where permitted by law.
• Evaluate job applications and manage recruitment.
• Operate, maintain, and secure the Website.
• Analyze Website usage and improve our content and performance.
• Comply with legal obligations and enforce our Terms and Conditions.
• Protect the rights, property, and safety of Caresoft Global, our users, and others.
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following legal bases:
Consent: for analytics cookies and, where required by law, for marketing emails. You may withdraw your consent at any time.
Legitimate interests: to respond to inquiries, develop and manage business relationships, send business-to-business communications where permitted, and secure and improve the Website. We only rely on legitimate interests where they are not overridden by your rights and interests.
Steps before entering a contract: to evaluate job applications and respond to requests for services.
Legal obligation: where we must process information to comply with applicable law.
We do not sell personal information. We share personal information only as follows:
Service providers: we use HubSpot, a customer relationship management (CRM) platform, to process contact form submissions, send sales and marketing emails, and manage customer data. We use Google Analytics to understand how visitors use the Website. We also use website hosting and IT service providers. These providers process personal information on our behalf under contractual obligations to protect it.
Affiliates: we may share information with Caresoft Global group companies for the purposes described in this Policy.
Legal and safety reasons: we may disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Caresoft Global or others.
Business transfers: information may be transferred as part of a merger, acquisition, financing, or sale of all or part of our business.
Caresoft Global is based in the United States. Your information may be processed in the United States and in other countries where we, our affiliates, or our service providers operate. These countries may have data protection laws different from those in your country.
When we transfer personal information from the EEA or UK to a country that has not been recognized as providing adequate protection, we rely on appropriate safeguards. These include the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or the EU-U.S. Data Privacy Framework and its UK Extension where the recipient is certified.
We keep personal information only as long as necessary for the purposes described in this Policy:
Inquiry and customer data: for as long as needed to manage our business relationship, and afterward as required for legal, accounting, or legitimate business purposes.
Job applications: for the duration of the recruitment process and for a reasonable period afterward to consider you for future opportunities, unless you ask us to delete it sooner or the law requires us to keep it longer.
Newsletter subscriptions: until you unsubscribe. We keep a record of your opt-out so that we do not contact you again.
Analytics data: in line with the retention settings configured in the relevant analytics tools.
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Marketing emails. You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email or by contacting us through the Contact page on the Website.
EEA and UK residents. Subject to applicable law, you have the right to:
• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Restrict or object to our processing, including processing for direct marketing.
• Receive your information in a portable format.
• Withdraw your consent at any time, without affecting processing carried out before withdrawal.
• Lodge a complaint with a data protection supervisory authority in the EEA country where you live or work, or with the Information Commissioner's Office (ICO) in the UK.
Residents of other U.S. states. Depending on the state where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing. We will honor these requests as required by applicable law.
How to exercise your rights. Submit your request through the Contact page on the Website. We may need to verify your identity before responding. We will respond within the time required by applicable law, and we will not discriminate against you for exercising your rights.
This section applies to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA").
Categories of personal information we collect. In the past 12 months, we have collected the following categories of personal information:
• Identifiers: name, email address, phone number, and IP address.
• Professional or employment-related information: company, job title, and information included in job applications.
• Internet or other electronic network activity: browsing and interaction data from the Website and our emails.
• Geolocation data: approximate location derived from IP address.
We collect this information from you, from your device, and from our service providers. We use it for the purposes described in Section 3 and disclose it to the categories of recipients described in Section 5.
Sale and sharing. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined in the CCPA. We do not knowingly sell or share the personal information of consumers under 16 years of age.
Sensitive personal information. We do not use or disclose sensitive personal information for purposes that would give you the right to limit its use under the CCPA.
Your rights. California residents have the right to:
• Know what personal information we collect, use, and disclose.
• Request access to the specific personal information we hold about you.
• Request deletion of your personal information.
• Request correction of inaccurate personal information.
• Not be discriminated against for exercising these rights.
These rights also apply to personal information of California residents who apply for jobs with us. You may use an authorized agent to submit a request on your behalf, provided the agent has your written permission and we can verify your identity.
What cookies are. Cookies are small text files placed on your device when you visit a website. They help the website function, remember your preferences, and understand how visitors use it.
Your consent. When you first visit the Website, a cookie banner lets you accept or reject non-essential cookies. Strictly necessary cookies are always active because the Website cannot function properly without them. Analytics cookies are set only if you accept them. You can change your choice at any time through the cookie settings on the Website.
Cookies we use.
Google Analytics (GA4): Analytics
| Cookie | Purpose | Duration |
| _ga |
Tells visitors apart | 2 years |
| _ga_<container-id> | Keeps track of the current session | 2 years |
HubSpot: Analytics
| Cookie | Purpose | Duration |
| __hstc | Main visitor tracking cookie (first, last and current visit, session count) |
6 months |
| hubspotutk | Identifies the visitor so form submissions link to the right contact | 6 months |
| __hssc | Tracks the current session and page views | 30 minutes |
| __hssrc | Detects when the visitor has restarted their browser | Session |
HubSpot: Necessary (no consent needed)
| Cookie | Purpose | Duration |
| __cf_bm | Bot protection (Cloudflare, HubSpot's CDN) | 30 minutes |
| __cfruid | Rate limiting (Cloudflare) | Session |
| __cfuvid | Rate limiting (Cloudflare) | Session |
| __hs_opt_out | Remembers the visitor's cookie choice so they aren't asked again | 6 months |
| __hs_cookie_cat_pref | Records which cookie categories the visitor accepted | 6 months |
| __hs_initial_opt_in | Stops the banner showing repeatedly in strict browsing mode | 7 days |
| __hs_do_not_track | Stops the tracking code sending data to HubSpot | 6 months |
| hs_ab_test | A/B test pages: shows the same version each visit | Session |
| <id>_key | Password-protected pages | 14 Days |
| __hs_gpc_banner_dismiss | Global Privacy Control banner | 180 Days |
| __hs_notify_banner_dismiss | "Notify" banner type only | 180 Days |
Managing cookies in your browser. Most browsers let you view, block, or delete cookies through their settings. Blocking strictly necessary cookies may affect how the Website works. You can also prevent Google Analytics from collecting your data by installing Google's Analytics opt-out browser add-on.
The Website is intended for business audiences and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Policy from time to time. We will post the revised Policy on the Website with a new effective date. Where required by law, we will notify you of material changes or seek your consent.
For questions about this Policy or to exercise your privacy rights, contact:
Caresoft Technologies Inc. 20500 Civic Center Dr Southfield, MI 48076, USA
Online: via the Contact page at caresoftglobal.com
Effective date: October 1, 2026
This Privacy and Cookie Policy (the "Policy") explains how Caresoft Technologies Inc., 20500 Civic Center Dr, Southfield, MI 48076, USA ("Caresoft Global," "we," "us," or "our") collects, uses, shares, and protects personal information. It applies when you visit caresoftglobal.com (the "Website"), contact us, apply for a job, or subscribe to our communications. It also explains how we use cookies and the choices available to you.
Caresoft Technologies Inc. is the controller of personal information collected through the Website. This Policy forms part of our Terms and Conditions.
Information you provide to us.
• Contact and inquiry forms: name, company, job title, business email address, phone number if provided, country, and the content of your message.
• Careers applications: name, contact details, resume or CV, work history, education, qualifications, and any other information you choose to include.
• Newsletter sign-up: name, email address, and subscription preferences.
Information collected automatically. When you use the Website, we and our service providers may collect your IP address, browser type and version, device type, operating system, referring website, pages viewed, time spent on pages, links clicked, and approximate location derived from your IP address. This information is collected through cookies and similar technologies, as described in Section 11.
Email interaction data. When you receive our emails, we may record whether you open them and which links you click.
Please do not submit sensitive personal information through the Website, such as health information, government identification numbers, or financial account details.
We use personal information to:
• Respond to inquiries and discuss potential services.
• Send sales emails, newsletters, and marketing communications, where permitted by law.
• Evaluate job applications and manage recruitment.
• Operate, maintain, and secure the Website.
• Analyze Website usage and improve our content and performance.
• Comply with legal obligations and enforce our Terms and Conditions.
• Protect the rights, property, and safety of Caresoft Global, our users, and others.
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following legal bases:
Consent: for analytics cookies and, where required by law, for marketing emails. You may withdraw your consent at any time.
Legitimate interests: to respond to inquiries, develop and manage business relationships, send business-to-business communications where permitted, and secure and improve the Website. We only rely on legitimate interests where they are not overridden by your rights and interests.
Steps before entering a contract: to evaluate job applications and respond to requests for services.
Legal obligation: where we must process information to comply with applicable law.
We do not sell personal information. We share personal information only as follows:
Service providers: we use HubSpot, a customer relationship management (CRM) platform, to process contact form submissions, send sales and marketing emails, and manage customer data. We use Google Analytics to understand how visitors use the Website. We also use website hosting and IT service providers. These providers process personal information on our behalf under contractual obligations to protect it.
Affiliates: we may share information with Caresoft Global group companies for the purposes described in this Policy.
Legal and safety reasons: we may disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Caresoft Global or others.
Business transfers: information may be transferred as part of a merger, acquisition, financing, or sale of all or part of our business.
Caresoft Global is based in the United States. Your information may be processed in the United States and in other countries where we, our affiliates, or our service providers operate. These countries may have data protection laws different from those in your country.
When we transfer personal information from the EEA or UK to a country that has not been recognized as providing adequate protection, we rely on appropriate safeguards. These include the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or the EU-U.S. Data Privacy Framework and its UK Extension where the recipient is certified.
We keep personal information only as long as necessary for the purposes described in this Policy:
Inquiry and customer data: for as long as needed to manage our business relationship, and afterward as required for legal, accounting, or legitimate business purposes.
Job applications: for the duration of the recruitment process and for a reasonable period afterward to consider you for future opportunities, unless you ask us to delete it sooner or the law requires us to keep it longer.
Newsletter subscriptions: until you unsubscribe. We keep a record of your opt-out so that we do not contact you again.
Analytics data: in line with the retention settings configured in the relevant analytics tools.
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Marketing emails. You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email or by contacting us through the Contact page on the Website.
EEA and UK residents. Subject to applicable law, you have the right to:
• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Restrict or object to our processing, including processing for direct marketing.
• Receive your information in a portable format.
• Withdraw your consent at any time, without affecting processing carried out before withdrawal.
• Lodge a complaint with a data protection supervisory authority in the EEA country where you live or work, or with the Information Commissioner's Office (ICO) in the UK.
Residents of other U.S. states. Depending on the state where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing. We will honor these requests as required by applicable law.
How to exercise your rights. Submit your request through the Contact page on the Website. We may need to verify your identity before responding. We will respond within the time required by applicable law, and we will not discriminate against you for exercising your rights.
This section applies to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA").
Categories of personal information we collect. In the past 12 months, we have collected the following categories of personal information:
• Identifiers: name, email address, phone number, and IP address.
• Professional or employment-related information: company, job title, and information included in job applications.
• Internet or other electronic network activity: browsing and interaction data from the Website and our emails.
• Geolocation data: approximate location derived from IP address.
We collect this information from you, from your device, and from our service providers. We use it for the purposes described in Section 3 and disclose it to the categories of recipients described in Section 5.
Sale and sharing. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined in the CCPA. We do not knowingly sell or share the personal information of consumers under 16 years of age.
Sensitive personal information. We do not use or disclose sensitive personal information for purposes that would give you the right to limit its use under the CCPA.
Your rights. California residents have the right to:
• Know what personal information we collect, use, and disclose.
• Request access to the specific personal information we hold about you.
• Request deletion of your personal information.
• Request correction of inaccurate personal information.
• Not be discriminated against for exercising these rights.
These rights also apply to personal information of California residents who apply for jobs with us. You may use an authorized agent to submit a request on your behalf, provided the agent has your written permission and we can verify your identity.
What cookies are. Cookies are small text files placed on your device when you visit a website. They help the website function, remember your preferences, and understand how visitors use it.
Your consent. When you first visit the Website, a cookie banner lets you accept or reject non-essential cookies. Strictly necessary cookies are always active because the Website cannot function properly without them. Analytics cookies are set only if you accept them. You can change your choice at any time through the cookie settings on the Website.
Cookies we use.
| Cookie | Provider | Purpose | Duration | Category |
|
__hs_ cookie_ cat_pref |
HubSpot | Records your cookie consent choices | 6 months | Strictly necessary |
| hubspotutk | HubSpot | Identifies returning visitors and links form submissions to visit history | 6 months | Analytics |
| __hstc | HubSpot | Tracks visits, including first, last, and current visit times and session count | 6 months | Analytics |
| __hssc | HubSpot | Tracks the current session | 30 minutes | Analytics |
| __hssrc | HubSpot | Detects whether the browser has been restarted | Session | Analytics |
| _ga | Google Analytics | Distinguishes unique visitors | 2 years | Analytics |
| ga* | Google Analytics | Maintains session state | 2 years | Analytics |
Managing cookies in your browser. Most browsers let you view, block, or delete cookies through their settings. Blocking strictly necessary cookies may affect how the Website works. You can also prevent Google Analytics from collecting your data by installing Google's Analytics opt-out browser add-on.
The Website is intended for business audiences and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Policy from time to time. We will post the revised Policy on the Website with a new effective date. Where required by law, we will notify you of material changes or seek your consent.
For questions about this Policy or to exercise your privacy rights, contact:
Caresoft Technologies Inc. 20500 Civic Center Dr Southfield, MI 48076, USA
Online: via the Contact page at caresoftglobal.com